Three people died after a fault of triple zero caused by technical failure of Optus, Zuid-Australia, Northern Territory and Western Australia, said the head of Optus.
Optus CEO Stephen Rue said: “About 600 customers may have been influenced, some of which were canceled”.
“I was advised that during the process of carrying out welfare checks, three of the triple zero calls concerned households where a person died tragically,” he said at a press conference on Friday afternoon.
Two of the deceased came from South Australia and one from West -Australia, Rue confirmed.
“I offer my sincere and sincere condolences to the families and friends of the people who have died. I am so sorry for your loss. What happened is completely unacceptable. We have disappointed you.”
The technical malfunction has now been remedied and welfare controls are underway, he added.
“You have my certainty that we will conduct a thorough investigation and once completed, we will share the facts of the incident publicly.”
“We will collaborate fully and transparently with all relevant government agencies and regulatory authorities while we further investigate this issue.”
Communication Minister Anika Wells said that failure was “incredibly serious and unacceptable” and said that it would be “thoroughly investigated”.
“The impact of this failure has had tragic consequences and my personal thoughts are with those who have lost a loved one,” Wells said in a statement.
“Although details are still on the rise, no malfunction in triple-zero is acceptable.
“Optus and all telecommunications providers have obligations to ensure that they transport assistance calls.”
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