The Department of Financial Services (DFS), Ministry of Finance, organized PSB Manthan 2025, a two -day program that was closed in Gurugram on Saturday. The event, chaired by the secretary of DFS, brought together the senior leadership of banks in the public sector, together with supervisors, industry experts, academics, technologists and banking practitioners.
Eminent speakers included, Swaminathan J, Deputy Governor, Reserve Bank of India; V Anantha Naakwaran, head of the Chief Economic Adviser of the Indian Government; M Damodaran, former chairman, Sebi; Debasish Panda, former chairman, Irdai; Former deputy governors of RBI-R Gandhi, NS Vishwanathan and MK Jain; and former presidents of SBI Rajnish Kumar and Dinesh Kumar Khara, together with various other leading leaders of the financial sector, industry, academic world and technology.
In The Opening Remarks, The Secretary, Financial Services, Underlined that Public Sector Banks Have Beyond the Phase of Survival and Stability and are now positioned to play a larger Role as Champions of Growth, Innovation, and Leadership. Towardship. Highlighted the Need for PSBS to Aspire to Global Competitiveness, Strengthen Governance and Operational Resilience, and Expand Their Role As Sectoral Champions Across Both Traditional and emerging industries.
The program contained seven panel discussions, three expert sessions, a Hireside chat and open house sessions, with themes such as customer experience, governance, targeted innovation, credit growth, risk management, willingness to work, technology modernization and national priorities.
Modernization
Baves focus on redefining customer travel in a digital age, embedding governance and operational excellence, promoting targeted innovation, guaranteeing sustainable credit growth, strengthening risk management frameworks and developing an inclusive and future -ready workforce. The discussions also emphasized the need for process simplification, the timely solution of the dissatisfaction of customers and the delivery of seamless services. Suggestions were made for PSBs to adopt technologies from the next generation, to build a common infrastructure or shared utility programs and to design hyper-personalized products that are tailored to various customer needs.
The discussions emphasized the importance of modernizing PSB technology by going beyond legacy systems to Agile and interoperable platforms that can provide seamless digital services, improve cyber feather and can effectively integrate with the digital public infrastructure of India. It was also suggested that PSB’s robust governance frameworks for artificial intelligence (AI) have set up, aimed at strengthening model risk management, feeding responsible AI acceptance and setting suitable guarantees against emerging risks.
The deliberations also underline the importance of entering into technology partners who guarantee openness and interoperability, so that supplier lock-in is avoided and made flexibility and innovation possible in the long term. Speakers emphasized the importance of collaboration with fintechs, academy, global institutions and entrepreneurs to improve the Capability of PSBS and ACELERATE Innovation. They also confirmed that PSBs are not only central to financial inclusion, but also for national priorities. Although their traditional strengths in agriculture, MSMEs, housing and infrastructure must be further deepened, PSBs must also come forward as important enablers of sunrise sectors such as renewable energy, electric mobility, green hydrogen, semiconductors, shipbuilding and digital industries.
Competitive capacity
It was also emphasized that PSBs should evolve into worldwide competing banks, with the scale, presence and possibilities to support Indian companies abroad and to stand next to leading financial institutions worldwide. It was emphasized that the acceptance of technology should go beyond digitizing existing processes to re -propose services, with the objectives of improving efficiency, promoting inclusiveness and deepening customer confidence.
During the public sessions on important themes, leaders of PSBs shared their experiences, gave future-oriented suggestions and brought future concerns about governance, technology acceptance and customer confidence. These interactive sessions helped shape usable paths for the banking sector.
An important result of PSB Manthan 2025 was the rise of a shared direction feeling during the two days of deliberations. The discussions set priorities in the short term on governance, customer service, technology and credit delivery, while also outlines a long -term path for PSBs to adapt to sustainable growth and to develop into worldwide competing institutions to realize the vision of Viksit Bharat 2047.
PSB Manthan 2025 again confirmed that the future of Indian banking will be formed by daring ambitions and transforming goal, in which banks in the public sector play a central role in promoting national priorities and striving to emerge as institutions of worldwide status.
Published on September 14, 2025
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