Revenue from operations stood at Rs 380 crore for Q2FY26, up from Rs 277 crore in Q2FY25.
The company reported an adjusted EBITDA loss of Rs 35 crore, mainly due to a loss of Rs 44 crore from its new vertical, Insta Help. Excluding Insta Help, the company achieved an adjusted EBITDA profit of Rs 10 crore, accounting for 0.9% of net transaction value (NTV).
Geographic highlights:
- India Consumer Services (excluding Insta Help)
Urban Company’s India Consumer Services segment (excluding Insta Help) reported a 19% year-on-year increase in net transaction value (NTV), to Rs 762 crore. This growth was supported by new user additions, consistent revenue retention and strong growth in core service categories.
Operating revenues rose 24% year-on-year to Rs 262 crore.Adjusted EBITDA stood at Rs 18 crore, or 2.4% of NTV, compared to 3.1% in the same period last year. The year-on-year decline in EBITDA margin was attributed to higher investments in training and audits, user acquisition, faster execution, customer support and team expansion, aimed at strengthening long-term operational readiness. The Native segment saw a 164% YoY increase in NTV reaching Rs 97 crore, driven by growth in categories such as water purifiers and electronic door locks. Revenue from operations rose 179% year-on-year to Rs 75 crore.
Adjusted EBITDA was a loss of Rs 9 crore, or (9.0)% of NTV, compared to a loss of (30.1)% in the same quarter last year.
Urban Company’s international operations reported a 73% year-on-year increase in NTV to Rs 160 crore, led by robust performance in the UAE and Singapore markets.
Revenue from operations grew 66% year-on-year to Rs 114 crore. The global company achieved an adjusted EBITDA breakeven for the combined UAE and Singapore operations.
“The company delivered strong growth across all segments this quarter. However, we moved from Adjusted EBITDA profitability to a loss, driven by initial investments in building the Insta Help category. We expect consolidated Adjusted EBITDA losses to continue in the near term as we meaningfully invest in this category,” the company said in a stock exchange filing.
Furthermore, the company said that it has approved the establishment of another company in the United Arab Emirates (UAE) through its Singapore-based subsidiary Urban Home Experts Pte Ltd. This new entity will be a wholly owned subsidiary of Urban Company.
The new entity will focus on selling products to aggregators and third-party service providers operating on the Urban Company platform in the UAE. Additionally, it will facilitate sales of Native products – Urban Company’s own offering – within the region. The company has committed an initial investment of Rs 3 crore, which will be deposited in one or more tranches, to support the operations of this new subsidiary.
In addition, Urban Company has also approved the voluntary liquidation of its Saudi Arabian subsidiary, Urban Company Arabia for Information Technologies. The decision follows the transfer of its operations in the Kingdom of Saudi Arabia to a new joint venture, WAED Khadmat Al-Munzal for Marketing, with effect from January 1, 2025. With the subsidiary no longer operational, the board has approved its dissolution in accordance with the SEBI Listing Regulations.
On Friday, shares of Urban Company closed 1.8% higher at Rs 157.55 on the BSE.
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