Ubisoft error code 17013 – How to repair download error

When you try to download or install a game using Ubisoft Connect, a black window appears with the message: “Can’t start downloading (code: 17013)”. It stops you there. You can’t get ahead. This can happen, even if the game worked earlier or if your internet is in order. It is frustrating, especially if you do not know what the code means or how you can repair it.

This problem usually starts when Ubisoft Connect does not have the full access it needs on your computer. It can also try to connect to Ubisoft’s servers, but cannot reach them. Sometimes your antivirus or firewall blocks part of the download. In other cases, the local files are broken, lack or illegible.

Regardless of the cause, the result is the same: you are stuck. But the good news is that most users can repair this error at home with a few simple steps. We will continue every possible reason and explain how to repair it without needing special tools or deep technical knowledge.

What is Ubisoft Connect -Fout code 17013

Error 17013 is a download error in Ubisoft Connect. It does not point to just one problem. Instead, it appears when something in the background breaks the download process. This can be a missing permission, access to broken registers, missing files or a blocked connection.

This error often happens during a new game installation, a major update or a reinstallation. It means that the launcher tries to get ahead, but touches a roadblock. Think of it as a red light in a place where traffic should move, something stops with the download motor and the launcher does not know how to pass it without your help.

How to repair Ubisoft Connect -Foutcode 17013

Try each of these steps one by one. Most users dissolves the problem by following steps 1 or 3.

Fix 1: Run Ubisoft Connect as manager

One of the most common reasons for this error is that Ubisoft Connect does not have full access to your system. Without the rights of managers, it cannot write to the Windows register or change important folders during the installation.

To solve this, you must use Ubisoft Connect with raised permissions. This tells Windows to let the app do what he needs without blocking his actions.

Here is how you can do it:

• Close Ubisoft Connect if it is already open
• Find the shortcut icon on your desktop
• Right click on it and choose Perform as manager
• If it asks for permission, click Yes

This simple action often solves the problem. If it works, make it permanent by right -clicking on the shortcut, select Featuresgo to the Compatibility Tab and check Perform this program as manager.

Fix 2: Allow Ubisoft Connect via the firewall

Sometimes the problem is not about system access – it is about internet access. Ubisoft Connect must talk to Ubisoft servers to download files. If your Windows -Firewall or another Firewall program that blocks connection, you will see error 17013.

Allowing Ubisoft Connect via the firewall gives it a clear path to the servers.

Here is how:

1. Open the Start Menulook for Windows Defender Firewalland open it
2. Click on Allow an app or function via Windows Defender Firewall
3. Find Ubisoft Connect in the list
4. Make sure both Private And Public Boxes are checked
5. If it is not mentioned, click Allow another appThen browse the Ubisoft Connect installation folder and add it

Start ready once, start the launcher again and try to download again.

Fix 3: Temporarily disable the protection of antivirus

Your antivirus program can also block Ubisoft Connect when changing system files or access to specific folders. Even if the antivirus says nothing, it can block part of the download process in silence, especially if it detects the installer as suspicious.

Temporary switching while you install or update a game can help.

How to do it depends on your antivirus, but here is the general idea:

1. Open your antivirus dashboard
2. Look for a button or menu for Switch off protection
3. To elect Turn off 15 minutes or until restart
4. After you have installed or launched the game, turn it on again

Be careful not to surf the internet while your antivirus is switched off. Only keep it disabled while solving the Ubisoft problem.

Fix 4: Display Ubisoft Cache and Temporary Files

If the local cache is damaged or held, Ubisoft Connect can try to use damaged files while downloading or launching games. Deleting the cache removes those leftovers and reset de launcher.

To erase the cache:

1. Close Ubisoft Connect completely
2. Open File Explorer
3. Go to this location:
   C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
4. Remove all files and folders in the Cache folder
5. Start Ubisoft Connect again

This will not delete your games or store files. It only knew temporary files that may cause the problem.

Fix 5: Install Ubisoft Connect again

If the launcher itself is broken, reinstalling is a clean solution. This removes missing or corrupt files that can activate the error.

To reinstall it:

1. Open the control panel
2. Go to Programs and functions
3. Find Ubisoft Connect and delete it
4. Then go to the official website of Ubisoft and download the latest version
5. Install it and perform it as manager

After reinstalling, log in again and try to download the game. Most users find this step useful when the simpler solutions do not work.

Fix 6: Check the status of Ubisoft Server

There are times when the problem is not on your side at all. Ubisoft servers sometimes go down due to maintenance or technical problems. When that happens, you can’t download or update anything until the servers are online again.

To check the server status:

You can also follow @Ubisofttsupport On Twitter for updates.

Fix 7: Switch to another internet connection

Some users have solved the error by changing their internet connection. This may sound strange, but if your router blocks certain ports or has your ISP DNS problems, this can affect how Ubisoft Connect interviews with the servers.

Here are some things to try:

• Use a mobile hotspot
• Change your DNS settings in Google DNS (8.8.8.8 / 8.8.4.4)
• Rest your modem or router again
• Connect directly with an Ethernet cable instead of Wi-Fi

These changes can help if your regular connection has routing problems.

Do you still see wrong 17013? This is what to do

If none of the above steps solves the problem, it’s time to contact Ubisoft support. They have tools to check your logs and to guide you further.

What to do:

• Visit the Ubisoft Support Site
• Submit a support stick with a screenshot of the error
• Confirm your launcher_log.txt From the Ubisoft folder
• Name the steps you have already tried

Their support team can help find deeper problems that may not be visible from your end.

How to prevent this error in the future

Once you have solved the error, you do not want to see it again. Here are a few habits that can help:

• Always perform Ubisoft Connect as admin
• Keep both your launcher and Windows informed
• Avoid pausing or canceling downloads halfway
• Do not move or rename game folders manually
• Add Ubisoft Connect with exceptions to antivirus and firewall
• Wait until the maintenance of the server ends before you download

These small promotions can help to run your launcher without interruptions.

Last thoughts

Ubisoft Errorcode 17013 can suddenly appear, but in most cases it is not serious. It is just a result of something small that blocks the installation or download. It can be your permissions, your network or a file that broke along the way.

Take the time to continue every step above. Most users repair it by simply carrying out the launcher as a manager or the erasing of the cache. If that doesn’t help, reinstalling or waiting for server status updates usually works.

If you have solved this problem in a different way or if one of these methods has worked for you, you can share your experience. It can help someone else with the same mistake.