The new technology, developed in collaboration with Noida-based Nucleus Software, is aimed at bringing greater speed, accuracy and standardization to the Bank’s credit processing workflow.
It will integrate automated controls, digital workflows, assessment uniformity and internal connectivity, allowing TMB to process and approve loans more efficiently by reducing Turn AroundTime (TAT). This will ensure faster credit decisions and an overall improved customer experience, the bank said in a statement.
The rollout will take place in phases over the next six months across all major loan categories, including SMEs.
“The launch of our new LOS and LMS platform marks a significant milestone in strengthening TMB’s digital lending architecture in the newly inaugurated structure. With the new platform, we aim to significantly reduce our TAT for loan sanctions, duly supported by automated controls, real-time integration and data-driven decision-making,” said Salee S Nair, Managing Director & CEO of Tamilnad Mercantile Bank.
The bank has also inaugurated the new premises for its first Credit Management Center (CMC) at Thoothukudi to strengthen its lending operations and significantly reduce loan approvals.
Published on November 27, 2025
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