TRAI sets February 15 deadline for adoption of 1600 series by IRDAI regulated entities for service calls

TRAI said the directive has been issued with an aim to boost consumer confidence, curb spam and prevent fraudulent activities through voice calls. | Photo credit: Dado Ruvic The Telecom Regulatory Authority of India (TRAI) has directed that entities regulated by the Insurance Regulatory and Development Authority of India (IRDAI) should adopt ‘1600’ serial numbers […]

Agents of Change: How Women Are Becoming Key Players in Rural Insurance

The growing participation of women not only supports last-mile outreach but also builds deeper trust in the community Women from disadvantaged backgrounds are becoming key figures in driving financial inclusion in underserved rural markets. Insurers recruit women officers from self-help groups (SHG) and other sections of the rural community to work as ‘Bima Vahaks’. “Many […]

IRDAI chief Ajay Seth tells insurers to improve the quality and timeliness of complaint handling

Ajay Seth, Chairman, IRDAI Insurance Regulatory and Development Authority of India (IRDAI) Chairman Ajay Seth has expressed concern over the rising number of complaints and asked insurers to significantly improve the quality and timeliness of resolutions. At a meeting with Chief Compliance Officers (CCOs) and Grievance Redressal Officers (GROs) of all insurers on Wednesday, the […]

Complaint recovery rate in insurance sector is above 99%: IRDAI chief Ajay Seth

Ajay Seth, Chairman, Insurance Regulatory and Development Authority of India (IRDAI) The insurers need to instill confidence among policyholders by ensuring transparency in processes and good governance, said Ajay Seth, chairman, Insurance Regulatory and Development Authority of India (IRDAI). In his message on the occasion of the first Insurance Lokpal Day observed on Tuesday, the […]