IRDAI chief Ajay Seth tells insurers to improve the quality and timeliness of complaint handling

Ajay Seth, Chairman, IRDAI Insurance Regulatory and Development Authority of India (IRDAI) Chairman Ajay Seth has expressed concern over the rising number of complaints and asked insurers to significantly improve the quality and timeliness of resolutions. At a meeting with Chief Compliance Officers (CCOs) and Grievance Redressal Officers (GROs) of all insurers on Wednesday, the […]

Complaint recovery rate in insurance sector is above 99%: IRDAI chief Ajay Seth

Ajay Seth, Chairman, Insurance Regulatory and Development Authority of India (IRDAI) The insurers need to instill confidence among policyholders by ensuring transparency in processes and good governance, said Ajay Seth, chairman, Insurance Regulatory and Development Authority of India (IRDAI). In his message on the occasion of the first Insurance Lokpal Day observed on Tuesday, the […]