The new solutions include strategic decision making, customer onboarding, data quality, customer experience and application development. This includes an AI-powered Competition Benchmarking Engine that continuously monitors market movements, competitor prices and product changes, turning real-time signals into actionable insights to support faster business decisions.
Central KYC platform
PFL has also launched a Central KYC AI Platform, which applies AI-driven validation at the onboarding stage to improve data accuracy and relevance, reducing manual intervention by approximately 15 percent and improving turnaround time. Another implementation, Agentic Data Quality Intelligence, automatically monitors data quality across systems, flags anomalies, and provides audit-ready and traceable data for reporting and risk management.
To strengthen customer focus, the company introduced an AI-powered Voice of Customer categorization system, which organizes large amounts of feedback into clear themes and assigns responsibility for faster resolution. The fifth solution, Build Buddy, is an AI-powered development assistant that helps engineers write and optimize code, automate refactoring, and accelerate application delivery while maintaining quality standards.
Arvind Kapil, Managing Director & CEO, Poonawalla Fincorp, said, “Our focus is on using it responsibly by combining machine precision with human judgment to strengthen trust and sharpen decision-making. By integrating AI into pricing, customer onboarding, data quality, feedback and technology development, we turn insight into action and build competitive advantage, laying the foundation for sustainable growth.”
Published on January 29, 2026
#Poonawalla #Fincorp #rolling #AIpowered #business #solutions