Recently, many Newcastle United fans received an email from the club asking if they would like to be considered to take part in a Home Ticketing Workshop.
The invitation stated…
‘We’d like to continue hearing from you and receiving your feedback.
We are hosting a Home Ticketing Workshop on Thursday, November 6, 2025, from 6:00 PM – 7:30 PM, both at St. James’ Park and online. We would love for you to be part of it.
The session brings supporters together in small discussion groups to share your views, put forward ideas and shape future home ticketing services.”
I expressed my interest in attending in person and a few days ago I was informed that I had been selected, although while I had requested to attend in person, I was selected to ‘attend’ online.
The event turned out to be nothing like the interactive event I expected.
The invited Newcastle United fans were treated to a 15-minute PowerPoint presentation focusing on the claimed ballots and overall sales success rates, and the difficulty of catching ticket sellers, and people using various computer technology to obtain tickets. All this information was previously released to the media and published in October, including in the Evening Chronicle.
Then all online attendees were asked three questions to which they asked for answers, basically…
1. What’s good about the ticketing process?
2. What is bad/frustrating? And
3. What can be improved?
The online visitors were then disconnected, although the three questions remained open until the answers were completed and submitted.
So there were no discussion groups unless those attending in person were given that opportunity.
So the burning questions remain.
How many season tickets are there?
How many members are there?
How many tickets are available to members at each ballot and subsequent general sale?
Is it club policy to give priority to corporate tickets over members in voting/general sales?
I say this knowing that corporate tickets are available for the Burnley match (6 December), but voting does not open until Monday 10 November. This has been the case with all ballots so far this season. Is this a reason why the club can’t say how many tickets are available to members because, bluntly, they don’t know how many corporate seats will be sold?
I am sure a club statement will be issued in the near future thanking Newcastle United fans for taking part in the workshop and advising that they will take the feedback to heart.
But the feedback is purified because the club selects the questions.
Personally, I don’t think this workshop has alienated many more Newcastle United fans.
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