A real estate warranty plan can help with budget protection for covered system and appliance failures, and give homeowners a single point of contact if something breaks – but unfortunately, not all providers are created equal.
According to one research by Clever Real Estate82 percent of recent homebuyers report some degree of buyer’s remorse, and 28 percent of those with regret say they underestimated the cost and time it would take to maintain their home.
This is where agents play an important role and help clients set realistic expectations by connecting them to trusted sourcesincluding reputable home warranty providers.
Criteria every agent should use when evaluating a home warranty company
Home warranties can be an important confidence builder for buyers and sellers in a real estate transaction. However, not all home warranty companies offer the same level of service, transparency, or reliability. As a real estate professional, the provider you recommend can reflect directly on you. Below are some of the factors agents should prioritize when determining which home warranty company and product will best suit their clients.
Coverage that evolves with the real needs of your own home
Reliable home warranty providers offer clear terms and conditions in simple language, making it easy for customers to understand exactly what is covered, and flexible subscription options to suit different homes and budgets. Strong providers also support homeowners with modern tools, such as the ability to do so video chat with home repair expertswhich allows you to assess issues before submitting a service request. Providers that invest in tools and transparency allow you to set expectations and reduce post-closing surprises.
A vetted, reliable contractor network
Look for multi-regional coverage, contractors licensed for all major systems and equipment, and quality controls that ensure consistent, timely service. Strong contractor networks ensure smoother experiences and fewer calls to you after closing.
Responsive, predictable claims service
When something breaks, your customers don’t want any guesswork; they want a solution. So search key functions, including 24/7 intake of service requests, app-based status tracking so homeowners know where their request stands, reasonable service windows, and clear communication throughout the process. Transparent service requests reduce stress and increase trust in you and the home warranty provider.
Tools and support for agents
Look for companies that offer a dedicated home warranty ordering platform, digital brochures, clear comparison materials and other resources. With these types of tools, you can guide your customers through their options and set clear expectations.
Reputation and proven track record
Longevity and trust are important. Years of experience, customer satisfaction, and consistent service indicate a company capable of supporting customers long after closing.
How to help your customers choose the best home warranty
A simple, structured approach works best as one real estate agent explaining home warranties:
- Provide a brief overview of what a home warranty does and does not cover. Please clarify that Home warranties are different from homeowners insurance. Encourage customers to compare providers’ coverage, availability and responsiveness before making a decision.
- Ask what repair costs your customers are most concerned about and what their budget for unexpected expenses looks like.
- Ground the conversation in real repair costs. Share typical repair prices to help customers understand the cost landscape.
A reliable home warranty provider will help provide confidence long after closing day can help facilitate a smoother sale. To explore the US Home Shield property coverage – or learn how to join our community of rreal estate professionals – visit AHS and discover the system and device protection your customers can count on.
Sponsored by American Home Shield
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