Let us take the example of the appointment of the support manager: nothing is said why and when I can/I have to submit an appointment for appointment. “In fact, who you have access without having had the information or by a social worker, or by a lawyer or she had to look on the internet – reflects faccincani -. In practice We will immediately continue to the operational phaseIt assumes that you already have the necessary information“.
If the goal is then the citizens to court, it might be necessary to start Concrete specific needs What can be solved via the portal and certainly not from the Legal Institute.
Especially because, unlike each Best practice what we are used to, A chatbot is missing Or a number that can be called if something makes a mistake. In other words: which channel aid is provided to the user? At the moment nobody should and therefore one has to return to the stationery.
Always from the point of view of popular communication, on the homepage of the Online Hof de social that it is possible to follow: YouTube, X (ex Twitter), Facebook, Instagram and also LinkedIn, but to click on it, it is discovered that it is always the institutional report of the Ministry of Justice, where the “political” information than the service is more.
Maybe a missed opportunity.
Always from a general point of view, the compliance Privacy is explicit with a very clear information, but onAccessibility things are worse: The update dates from 2022 and it does not seem possible to gain access to the portal for the disabled.
Test on the support manager: the procedure is led, but the portal keeps track of everything
And we are now trying to submit the online request for the Appointment of the support manageron which we have a test performed. That is very positive The procedure is really led: It is impossible to make mistakes. “They really explain everything“, Bertoli indicates. And even if it does not make the application, The portal keeps your attempt, Including the name and last name of the person for whom the manager would be fun. Impossible to cancel the attempt of the request ‘. Why? Concluding “l‘Initiative is valid, if only because voluntary jurisdiction is one of those activities that swallows the chancellors of the courts, historically with a little personal facility“, Observa Faccincani.
To stay The theme of communication, still to be improved Absolutely, and also from the advertisements of the initiative, perhaps with a wonderful social campaign to explain and why gain access to the online court. Waded He also asked the Ministry of Justice for direct inter -damage to a comparison and the request for information about the access so far. “Ma The requested data is currently not available“It was the answer. Too bad.
#Italian #online #court #experiment