Chatbot conversation with customers. Chat bone chat. Optimize language models for dialogue. Artificial intelligence robot answer questions, generate a refinement meeting, give a smart solution Istock photo for bl | Photocredit: Dell
Generative Artificial Intelligence (AI) has the potential to improve the banking activities in India by a maximum of 46 percent, according to a report from the reserve Bank of India (RBI). The Central Bank noted that AI financial institutions can help to better understand customer behavior, improve efficiency and offer more personalized services on a scale.
It stated: “Genai is ready to improve the banking activities in India by a maximum of 46 percent”. The report said that AI is increasingly being hired in the financial services sector. This acceptance is driven by multiple needs, including improving the customer experience, improving the productivity of employees, increasing the turnover, reducing operational costs, guaranteeing compliance with regulations and making new and innovative products possible
In particular, per report, generative AI in particular plays an important role by using advanced analyzes to help institutions to understand customer behavior, manage risks more effectively and control costs. AIMA-driven alternative credit scoring models also help to expand access to people to people who are experienced by the traditional banking system.
RBI also stated that in India, where millions of people still have no access to formal banking, AI can help assess the creditworthiness of potential borrowers using non-traditional data sources. These may contain information such as payments from utilities, mobile user patterns, GST archives or e-commerce transactions. Such technology can help bring “thin-file” or “new-to-credit” customers in the formal financial system.
The report also pointed out that AI chatbots transform customer service by processing the clock on routine questions, offering faster resolutions and freeing human staff for more complex tasks. The approval of AI in financial services has grown rapidly worldwide.
The RBI report said that AI is expected to contribute directly to the sales growth for industry in the coming years. The generative AI segment alone is expected to exceed RS 1.02 Lakh Crore (approximately USD 12 billion) by 2033, with an annual percentage of 28-34 percent. The findings emphasized that with good use banking in India can make more efficient, including and more customer -friendly and at the same time stimulates strong growth for the sector.
Published on August 14, 2025
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