FTC Refund via NGL App: How to Claim Your Money Back (Deadline April 6)

Have you been hit with surprise charges from anonymous messaging app NGL? You may get a refund, but only if you take action before the deadline.

The Federal Trade Commission has opened the claims process for consumers charged for NGL Pro subscriptions without proper authorization. The $4.5 million settlement fund is waiting, but you must file your claim via April 6, 2026.

What NGL did wrong

According to the FTC’s complaint, NGL Labs engaged in multiple deceptive practices:

• False promises: Advertised that NGL Pro would “reveal the identities” of anonymous message senders – a feature that never actually existed
• Hidden recurring costs: Users were charged a maximum of $9.99 weekly, often without realizing they had signed up for recurring billing
• Ignored refund requests: The company routinely ignored consumers asking for their money back
• Targeted minors: The app specifically targets teens on Instagram and TikTok without prior parental consent

Who is eligible for a refund

You may qualify if:

• You have subscribed to NGL Pro between January 2022 and July 2024
• You have been charged without proper authorization or clear disclosure
• You paid for features that didn’t work as advertised

You can apply even if you are under 18 years old. Have a parent or guardian complete the claim form on your behalf.

How to make your claim

Step by step:

1. Go to nglrefund.com/submitclaim or ftc.gov/NGL
2. Please provide the total amount you paid to NGL Pro that has not been refunded
3. Submit earlier April 6, 2026
4. Wait for the FTC to process claims and mail payments (expected later in 2026)

Important warnings

Contact details

Questions about your claim? Contact the claims administrator:

• Telephone: 800-351-7161
• E-mail: info@NGLRefund.com

The bigger lesson

The NGL case reminds us that subscription traps are not limited to debt relief or financial services. They’re appearing everywhere: apps, streaming services, “free” trials, and anything that asks for your credit card.

Before you sign up for a service:

• Read the fine print about recurring charges
• Take a screenshot of the terms and conditions before clicking ‘agree’
• Set a calendar reminder to cancel before a trial period ends
• Use a virtual card number for trials (many banks offer this)

Dealing with actual debt problems that go beyond just app subscriptions? Take the Find Your Path Quiz to explore your real options.

(Source: FTC)

Frequently asked questions

How do I know if I have been charged by NGL?

Check your credit card or bank statements for charges from “NGL” or “NGL Labs” between January 2022 and July 2024. The charges were typically $9.99 per week for NGL Pro subscriptions. If you encounter recurring charges that you don’t remember authorizing, you may be eligible.

What is the deadline for filing an NGL refund claim?

You must submit your claim before April 6, 2026. After this date, you will no longer be able to participate in the settlement refund distribution. Don’t wait and apply at nglrefund.com as soon as possible.

How much money will I get back from the NGL settlement?

The amount you get back depends on how much you paid and how many people make a claim. The $4.5 million settlement fund will be distributed proportionately to all verified claimants. You must provide the total amount you have paid that has not yet been refunded.

Is the NGL Refund Claim Process Legit?

Yes, this is a legitimate FTC settlement. You can verify this by going directly to ftc.gov/NGL. Please note: the FTC never charges fees for filing claims or receiving refunds. Anyone asking for payment is a scam.

I am under 18 years old. Can I still file a claim?

Yes, but you will need a parent or guardian to complete the claim form on your behalf. The NGL app was primarily aimed at teens, so many eligible claimants are minors. Have your parent go to nglrefund.com to apply for you.