Jon O’Donnell, Chief Operating Officer, Acity Knowledge Partners
With financial services under the most AI-applicable sectors, banks quickly embrace technology to sharpen the valuations, credit decisions and research. According to Jon O’Donnell, Chief Operating Officer (COO) at Acuity Knowledge Partners, a recent study showed that 95 percent of the lenders AI has already deployed, with many who go beyond RPA’s limited automation to advanced platforms liberating work taxes with more than 50 percent, while staff for higher value for more than 50 percent staff for higher value for higher value for higher value.
“Banks see Cloud as an activation technology, which can be used to access applications everywhere and delivering scale benefits. Robotic Process Automation (RPA) automates certain workloads, but can only process parts of processes, which limits its overall impact. AI offers a wider range of high -quality use, on the basis. Acuity is a service provider in the financial service space, who work together with banks, asset managers and private markets worldwide.
Financial services
He added that financial services are one of the most AI-applicable sectors because it is knowledge. The potential impact is considerable, with improved ratings or better credit decisions with enormous financial consequences.
In recent years, the company has evolved from a purely man-led service provider of a people-plus technology company, building AI solutions as a supplement to its domain expertise.
For the sharpness, the development of AI solutions for banking is very economic because it can use them in its 650 customers. De COO shared that automation has reduced the workload by more than 50%, while people in the loop are kept for decision -making with a higher value. This shifts the focus of the staff from repetitive tasks to more insightful work.
In Banking, its AI platform supports business research, ratings, benchmarking for acquisitions, target accounts and credit assessments.
“Many institutions have several POCs, but only a part achieved scale. We have had considerable success to help customers scale AI solutions. In areas that are more difficult to automate, we achieve more than 20% automation; in repeatable workflows we reach up to 70 percent. This creates strong business cases,” noted O’Donnell.
The company is present in Asia, the US and other markets. It works with both customers of public and private sector, including institutions in state ownership such as sovereign wealth funds in various countries.
Of the 6,500 people from the Acity are more than 4,500 in India, making it the largest talent base, where many leaders are also located here. The company has almost 1,000 data and technology specialists in India, making it a large growth motor. In general, the company hires around 1,600 people at locations and companies. In the past two and a half years, together because of the evolving technological business that support Tech and AI, the sharpness hired more than 500 people.
Jon shared that the company is expanding in Bangalore, Gurgaon and Pune and adds capacity to meet the recruitment needs. It can consider additional locations as the company grows.
Published on August 22, 2025
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