By Dee-Ann Durbin and Michael Liedtke, Ap Business Writers
San Francisco (AP) – Dooordash Extends its offer, adds restaurant reservations and robot deliveries in some American markets.
The company established in San Francisco, all the largest American delivery supplier, announced its expansion plans on Tuesday and said that it wants to bring even more things to the traders with whom it works and to stay ahead of the ever -increasing customer demand. The total orders of Dordash increased by 20% to 761 million in the second quarter of this year.
Doordash’s robots Will bring new challenges for the company, because it takes responsibility for storing and maintaining the devices. But co-founder of Dordash Stanley Tang said that the company needs more delivery options to feed its future growth.
“The shift to autonomy is happening now and Doordash is unique positioned to do something like this,” Tang said on Monday during an interview at San Francisco’s head office of the company. “We must find ways to keep up with the question. The complexity of the deliveries made on our platform is also increasing.”
Nevertheless, investors seemed lukewarm about the company’s plans. Doordash shares fell by 1%on Tuesday.
Dordash’s plans also threaten other delivery and reservation platforms such as Opentable and Instacart. On Monday, after Doordash said it would do that Expand his partnership with Kroger To offer delivery to the 2,700 American stores of the grocer, the shares of Instacart fell by 10%.
Doordash said on Tuesday that the new tab has ‘going out’ users in restaurants booked. Reservations are first offered in New York and Miami, with other cities that will be added later this year. In cities without a restaurant reservation options, the ‘going out’ tab will have rewards and offers earned in the store.
Doordash said that his dashpass members – who pay $ 9.99 for free deliveries on most orders – will also receive extra benefits, such as the possibility of reserving exclusive tables.
Doordash gave his interest in adding reservations with his Recent purchase of seven roomsA company in New York that makes software for reservation and hospitality management. Doordash announced the purchase of $ 1.2 billion in March.
Doordash said that adding reservations and deals it helps to deepen his relationship with restaurants and bring new customers. While testing in San Francisco, the company discovered that 80% of customers who ‘go out’ visit a restaurant where they had never ordered food.
Doordash also said Tuesday that it will soon start delivering some deliveries in the Greater Phoenix area with an autonomous robot. The robot, designed by Doordash and is dubbed, can reach speeds of a maximum of 20 miles per hour and travel on streets, sidewalks and driveways.
Doordash has developed the robot for the past seven years. The company decided to develop its own after finding those other delivery robots on the market, which are usually Designed for short runs At university campuses or urban sidewalks were unable to operate in the suburbs where Doordash delivers many of its deliveries.
The company said it could also use its own data to optimize the robot.
“After 10 billion deliveries we have data about what works, what breaks and which scales,” said Tang, which leads the autonomy and robotics of Doordash division.
Dot is bright red and looks like a large pram. It is 3 feet wide, 4.5 feet long and large enough to process a maximum of six large pizza bins or 30 pounds.
Tang said that Doordash has already made hundreds of successful deliveries with DOT in Tempe and Mesa, Arizona. If things continue to progress smoothly, Doordash plans to bring Dot to more markets in the US as quickly as possible, Tang said.
Doordash Executives regard the development of DOT as the next big step in an evolution that the company has already seen expanding a choeling operation that made a few restaurant deliveries in Palo Alto, California 13 years ago. Doordash has become an omnipresent service that is now active in more than 30 countries.
Doordash has also been Testing drone delivery For several years in Australia, Texas and North Carolina. Tang said that the company is developing a system that will automatically determine the best method of delivery, depending on the order and where it goes.
“Our vision is hybrid, human delivery and autonomy that work together to expand access to more people,” Tang said.
Durbin reported from Detroit.
Originally published:
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