In an attempt to improve other income, Punjab National Bank (PNB) is planning to give a new push to its credit card activities from November, because it is expected that his renewed IT infrastructure will be by that time.
“PNB Credit card is not visible in the market, although the functions are on the same footing with another map in the market. That is why we have strengthened the credit card division and placed a general manager for the company.
“We also improve the digital infrastructure to support the company. So the total renewal takes place in the credit card activities,” the MD Ashok Chandra from the bank told PTI.
The bank is planning to reform this entire activity and to come up with a new direction for growing the credit card activities, he said, adding that “the renewed IT infrastructure will be present in the following 3 months and I am very hopeful that PNB will be in full swing by November or December”.
Chandra also said that the bank is improving its internet banking and the mobile banking facility, and the PNB One Mobile app for customers from retail and a current account will also receive a facelift.
“This project is underway for the last year … We have a very good mobile app, but we arrive with a good AI model, and the seller, Infosys, is working on it. By the end of September, the renewed mobile app will be launched with improved functions, handy for customers to use,” he said.
Moreover, he said, the business mobile app, which is also an important priority for the bank, comes up with a new version.
“So the bank does many activities digitally, and we always believe that everything we do, it must improve the process and it should improve the customer experience,” he added.
In an attempt to strengthen the awareness of recovery, PNB has identified around 100 non -performance assets (NPA) accounts for sales for sales reconstruction companies (ARCs) during the current financial year.
“More than 100 accounts that we have identified … The book size will be somewhere around £ 4,000-5,000 crore. That is the excellent book (for sale at bows),” said Chandra.
When asked what the amount that the bank can realize from the sale, he said: “We expect to recover something in the range of 40-50 percent minimum. We also expect a good recovery to happen this financial year”.
There may also be an account where 100 percent recovery will take place because you now have good security, but in some cases it can be low, he said, adding that “we expect the average recovery to be at least 40-50 percent”.
Published on August 24, 2025
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