Bold steps forward: at the Agency’s 2025 Leadership Summit in Mexico City

The Agency’s Leadership Summit 2025 in Mexico City brought together managing partners and leaders from across our global community for two days of forward-looking planning, insightful discussions and collaboration.

The event, held just after the grand opening celebration of our Mexico City office, kicked off with a lively welcome reception at Salazar before moving to a full schedule on The St. Regis Mexico City.

CEO and founder Mauricio Umanski and chairman Rainy hake Austin opened the summit with a forward-looking ‘State of the Company’ address, outlining The Agency’s transformative vision for 2026 – anchored by AI-driven innovation, enhanced marketing capabilities and our growing community around the world.

Then EVP Digital Strategies Daan Burnett highlighted The Agency’s upcoming technology developments, showcasing new tools and features that will help agents work smarter and improve customer service in the coming months.

Later, the ‘Global Market Intelligence’ panel, moderated by Mauricio Umansky, provided rapid insights from partners from Portugal, Canada, Mexico, Panama, Turks and Caicos Islands and the US, highlighting market shifts, emerging opportunities and drivers of global demand. Managing Partner of the Indianapolis Agency, Tracial Gargonalthen led a session called “Global Voice, Local Soul,” which explored how leaders can balance a unified brand identity with authentic local stories.

Afternoon events led by Adam Lerman, Kacey Bingham, Jared BlankAnd Jay Hebb focused on how thoughtful agent recruitment and development strategies create high-performing, future-proof offices. Day one ended with a dinner reception SoHo House CDMXwith lively music and an elegant atmosphere, all enhanced by the historic location.

Day two of the Leadership Summit featured Rainy Hake Austin’s presentation, “Elevating Experience through Service Excellence,” which explored The Agency’s approach to improving every customer interaction: combining empathy and market-driven strategy to deliver exceptional service at every touchpoint.

As the summit concluded, one theme clearly resonated: the Agency’s leadership community is united, energized and ready for the future.

Here’s to the road ahead, and to another special year together!

This year’s Leadership Summit event was produced by Makenzie GreenVP Vibes at The Agency.

Special thanks to our Leadership Summit sponsors, Luxurious presence, Zillow, Interluxe, Clarified, UWMAnd Just Works.