“Binance will never contact you via WhatsApp to offer investment opportunities, request payments or ask for your personal information,” the team said.
Customers are advised to always verify information through official channels and remain skeptical of unsolicited messages.
French and Italian users are at greater risk
Earlier this week, Binance CEO Richard Teng sounded the alarm over recent phishing attacks on messaging platform WhatsApp. He clarified that the company will never message users in groups about investments or funds.
I’ve been seeing more phishing scams on WhatsApp lately.
Stay careful: Binance will never message you about investments or funds in groups.
If in doubt, verify first.
— Richard Teng (@_RichardTeng) November 7, 2025
Before that, the exchange issued a detailed warning about this. The team has identified a wave of WhatsApp scams where bad actors pose as Binance representatives, especially in regions such as France and Italy, to trick customers into asking for money or providing fake investment advice.
“Let’s be clear: Binance will never contact you via WhatsApp to offer investment opportunities, request payments, or ask for your personal information. Anyone claiming to represent Binance and contacting you in this way is trying to scam or defraud you,” the company said.
According to Binance, these scams have become increasingly sophisticated, noting that perpetrators are also using Telegram and other platforms to target victims. The company’s team said knowing about the threat is the strongest defense, and urges users to report any scams to protect the community.
“To stay protected, always verify information through Binance’s official channels – our website, verified social media accounts, or the Binance app. Staying alert, informed, and skeptical of unsolicited messages is the best way to keep your crypto safe. Together we can build a more secure crypto community for all,” the warning reads.
Additional security measures
Earlier this year, CEO Richard Teng advised all users to enable two-factor authentication (2FA), make the most of Binance’s security tools, and remain vigilant against possible fraudulent schemes.
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His reminder came a few months after some users of the exchange were targeted in an SMS spoofing attack. Specifically, customers received text messages that appeared to come from the usual number used to send verification codes.
The text claimed that their accounts had allegedly been accessed from North Korea and urged them to set up a specific wallet and transfer all their money there. Needless to say, this was a scam, and those who sent assets to the dubious address suffered losses.
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