The Commonwealth Bank of Australia has decided not to dismiss 45 employees who intended to replace an AI chatbot.
The bank told The Australian Broadcasting Corporation about the slices at the end of July and said that the introduction of AI de Call volumes had reduced by allowing automation of simple questions. The bank was intended for the chatbot to enable staff to process more difficult questions, even once it has reduced the figures of the employees.
The bank was wrong and on Thursday it apologized to the staff who let it go.
Australia’s Finance Sector Union welcomed What it called a “backflip” and claimed that the call volumes came to the bank, which led to more overtime hours for the remaining staff and the management that was drawn up to answer telephones.
It is unclear whether the AI would not perform as hoped, or whether the bank ruined something else.
While the trade union is celebrating, there are many more fights with the Commonwealth Bank probably for us announced A partnership with OpenAI “To bring advanced AI to customers and employees” and “to provide” more personalized services for Commank customers. “
The bank also hired AI tools yesterday to help its software developers detailed How the Github Copilot took over, “with mixed results in use and efficacy.”
Distinguished Engineer Brent McKendrick said that the version of Copilot used at the bank was “just an AI-driven car-complete engine”. Since then, it has created ‘runtime agents’ that McKendrick said that’ can offer solutions to problems that we cannot easily solve, such as dynamic customer service bots, real-time transcription and summary, intelligent document analysis, etc. “
So clearly the bank is planning to re -view the use of AI on its front lines of customer service.
Commonwealth Bank has employed more than 55,000 people and civil servants have pointed out that while the chatbot saw the 45 employees throw it up, it hired thousands last year. ®
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