1Point1 Solutions acquires the Costa Rican BPM company Netcom

Mumbai: 1Point1 Solutions (1Point1), a provider of AI-driven business process management (BPM) solutions, has entered into a definitive share purchase agreement (SPA) to acquire Netcom Business Contact Center SA, a Costa Rica-based BPM company, officials familiar with the development told ET. The acquisition is expected to close on or before March 31, 2026 and is valued at approximately ₹300 crore. The transaction will result in 1Point1 acquiring 100% ownership of Netcom. The financial consideration includes an upfront payment of $25.41 million (₹228 crore) and an estimated earnout of $8.25 million (₹74 crore), subject to post-closing adjustments related to earnings before interest, taxes, depreciation and amortization (Ebitda) and excess working capital, sources said. The additional transaction-related costs are estimated at approximately $1 million.

The company declined to comment on the acquisition.

Sources added that the deal is expected to nearly double 1Point1’s FY27 revenue and deepen its domain expertise in banking and financial services through an AI-first, human intelligence-led customer experience (CX) and BPM model. The acquisition will also expand 1Point1’s AI-first customer experience and BPM capabilities to North, Central and Latin America.

Netcom’s operations in Costa Rica, Colombia and Panama will strengthen 1Point1’s global delivery network, increasing resiliency, responsiveness and regulatory compliance for customers operating in highly regulated CX environments.

Following the acquisition, 1Point1 plans to gradually deploy its GenAI-enabled platforms across Netcom’s delivery centers to improve process efficiency, quality assurance and compliance. Despite continued investments in technology, talent and potential future acquisitions, the company expects to maintain Ebitda margins in the 25-30% range.