Zerodha hit by technical glitch, users are confronted with problems with login and price update

The largest retail maker Zerodha from India was hit by a technical malfunction on Wednesday morning, so that many users were unable to see updated prices on his app and call on a wave of complaints on social media.

At 9.50 am Zerodha recognized the problem on the microblog site X and said:

“Some of our users are confronted with problems with price updates on the app. We check this now. Register with Kite Web on mobile browser. Order placement is not influenced. For the Equity segment you can also check 20 depth on the app.”

The broker later said the problem was solved.

Dozens of customers went to X to mark difficulties, and said that Zerodha’s app was not to renew the rates.

While the order placement remained functional, Zerodha advised clients to get temporary access to his flight platform via a mobile browser. The company did not disclose the scale of the disruption or the number of affected customers.

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Regulatory urge for stronger supervision

The glitch comes in the midst of increased regulatory control of brokerage technology systems. In December 2024, the Securities and Exchange Board of India (SEBI) proposed an online monitoring mechanism for Stock brokers system audits to reduce the frequency of such disturbances.

In a consultation document, Sebi marked various weaknesses in current audits, including poor quality, limited physical site visits and insufficient sampling techniques. The regulator suggested that stock fairs have set up a web -based portal to supervise the entire audit process, on auditor agreements, physical inspections of broker systems and submitting an audit certificate.

The proposed framework also includes geolocation tracking of auditors, secure login systems and stricter criteria for audit professionals. For brokers with a high risk, in particular those who offer algorithmic trade, exchanges would be needed to carry out surprise inspections.

According to Sebi, these steps are intended to improve the reliability of audit and to tackle the risks arising from the growing dependence on technology in trade systems.

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