AUSTIN, Texas – January 29, 2026—WP Engine, a global web enablement company that provides premium products and solutions for websites built on WordPress®[1]today announced the appointment of McAlister Southern as Senior Vice President of Customer Success. Southern will lead WP Engine’s global Customer Success team, strengthening the company’s commitment to delivering award-winning customer experiences.
The company has been awarded multiple industry awards for customer service excellence in 2025, including Gold and Platinum TITAN Business Awards and a Golden International Business Award (Stevie Award). The WP Engine team resolves 90% of support issues on the first contact and answers 75% of incoming chats in less than 10 seconds. In response to the growing needs of enterprise and mid-market customers, WP Engine customer satisfaction remains at 96%.
With Southern leading the global Customer Success team, WP Engine is strengthening its ability to drive scalable customer acquisition, deepen customer engagement and help customers maximize the value of their WP Engine solutions.
“Customer success and delivering customer experiences that consistently exceed expectations have always been a defining force at WP Engine. McAlister’s leadership builds on that foundation at this stage of our growth,” said Heather Brunner, CEO of WP Engine. “Her experience scaling global teams and advising enterprise clients will sharpen the way we support organizations as their digital experiences become more complex and mission-critical.”
Southern brings more than 15 years of experience scaling global customer value and account management in customer success organizations across major technology platforms. With a track record of growing teams and approximately six-fold revenue growth, Southern will focus on realizing customer value, strategic account engagement and strengthening agency partnerships.
“The team is already setting the bar high in customer service, safety and innovation,” said Southern. “My focus is on helping customers fully understand and realize the value of what they’ve built on WP Engine, while ensuring their voice directly informs how we continue to evolve our platform and products.”
Click here to learn more about the incredible work customers are already building on the WP Engine platform.
About WP engine
WP Engine enables businesses and agencies of all sizes to confidently build, power, manage, and optimize their WordPress websites and applications. The global technology company serves and manages more than 5 million sites and delivers high-quality, enterprise-level solutions, tools and services, including specialized hosting platforms for websites built on WordPress, industry-dedicated agency solutions and developer-focused tools such as Advanced custom fields, NitroPack, Localand more. Innovative technology and industry-leading expertise are why Pandora, Experian, Equifax, VMware, Hubspot and Dell choose WP Engine. More information can be found at wpengine.com.
[1] The WordPress® trademark is the intellectual property of the WordPress Foundation. WP Engine is not endorsed, owned by, or affiliated with the WordPress Foundation.
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Contact:
Dana Marruffo
[email protected]
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