Air India has to pay Rs 1.5 lakh for the ‘terrible’ flying experience between Delhi and New York

A father-daughter duo, who alleged that they faced horrific conditions with broken seats, unhygienic toilets and poor food service on an Air India Delhi-New York flight in 2023, have been awarded Rs 1.5 lakh compensation for ‘mental anguish and harassment’. The airline had alleged that the complainants had made “baseless allegations” to “illegally obtain benefits” […]

Insurance company or broker may have to pay a penalty or compensation for mental harassment to the policyholder

These are some of the changes proposed in the draft Insurance Ombudsman Rules (Amendment) proposed by the Ministry of Finance. Aggrieved policyholder can be fined up to ₹1 lakh for mental harassment and fined up to ₹20 lakh by the insurance company or insurance broker. In addition, the Insurance Ombudsman registers every complaint within one […]