Solid package Mystery leaves Chicago -woman flooded with Walmart BBQ sauce

San Francisco (KGO) – It started with mysterious boxes of BBQ sauce that have been having the door of a Chicago woman for more than a month. She never ordered them. But they just kept coming. Sounds known?

The shipping attempt was imitation attempt to think Nicole Nassif of ‘Kay’ -the San Jose woman who has been bombed with Amazon packages for more than a year.

Video: ‘It’s Hell’: Hundreds of unwanted Amazon packages that have been sent to SJ Woman’s Home for more than a year

Well, they are not the only one. And as Kay and Nicole both discovered, the problem is not only isolated for Amazon.

“A friend of mine sent me an article that you had written about the Amazon boxes … again posted in the New York Times”Said Chicago resident Nicole Nassif.” Everyone in my world understood what a hassle this was … They were like Stephanie could help you. “

Nicole says she shared the same “hell” as Kay, except that her problems are with Walmart.

“I came home one day and there was a box at my front door that was addressed to my restaurant at my home address,” she said, adding that it was not completely unusual.

Nicole opened the box to find two bottles of Sweet Baby Ray’s barbecue sauce in it. As a restaurant owner, she didn’t think anything about it at first. She thought it could be a promotion.

“But then more boxes started to come, and they always had two bottles of sweet baby ray’s barbecue sauce in it,” said Nicole. “And at the time I didn’t know what to do, so I started calling the return addresses on the boxes.”

Then she got a woman named Debbie.

Video: Cover of car seats in mysterious shipping to SJ Home no longer available online

“And then I said to her, where did you get my address from?” Asked Nicole.

It appears that the restaurant of Nicole, the Mediterranean cuisine of IMEe, was connected to Walmart’s version of Amazon, called Walmart Marketplace. As with the situation of Kay, the fake account stated the home address of Nicole on the return label and the website. So instead of lids for car seats, Nicole was bombed with barbecue sauce! In addition, some random packages from toilet bowl cleaner.

“There was a lot of confusion … I just had a hard time understanding how I got involved,” said Nicole. “I now have a hot flash!”

The hot flash not from the barbecue sauce but of Walmart’s reaction or the lack thereof. Nicole says that she first informed the company by calling several times on 26 March. That was followed by dozens of e-mails and follow-up calls-from which she says it was left with Walmart customer service.

“How long?” Early 7 on the Stephanie Sierra on your side.

“Oh, God. To be honest it was a full -time job. I spent at least 60 hours,” said Nicole.

Despite all that, she says that the fake account has not been removed from the Walmart market – for more than five weeks. So just like Kay’s experience with Amazon, Nicole continued to wait. In the meantime, the packages kept coming – or in the case of Nicole, the sauce. That may just seem like a tasty problem, but Nicole was more concerned about the safety and impact that this fake account could have on the brand of her restaurant.

More: Doordash -Overlaads Family Bakery for 8 years, they shorts $ 100k+: ‘They have not responded’

Especially – when she received this unwanted piece of mail.

“Oh my god! Okay, I have a cease-and-head letter from Ricola!” Nicole said. “Because Ricola, the candy, you know, Ricola? Apparently this person sells Ricola on that site.”

The Swiss company accused her From the violation of the intellectual property of Ricola and “his products are not inadmissibly divided” on the Walmart platform – when it didn’t agree her!

“It was crazy. I mean, to be honest, it was crazy. I had something like that, what’s going on in the hay?” Nicole said.

7 On your side reached to Walmart and the e-commerce giant told us that they offer Nicole a gift voucher for her problems, and added: “Walmart takes the integrity of his marketplace seriously, with the help of several verification layers and continuous monitoring to ensure that only legitimate, reliable sellers on the platform are allowed. We have zero tolerance for inaccuracies and take fast action to remove non -conform lists.”

‘Did you ask them what their definition of? fast Is? “Nicole asked Sierra, adding five weeks did not seem fast enough.

7 By your side, Walmart asked about the specific dates, but the company did not answer that question. The so -called fast Action clearly did not happen for Nicole and Kay. The question is why? And why them?

We asked experts on the iNormation Technology and Innovation FoundationA think tank based in Washington, DC Eli Clemens, a policy analyst for the group, explains the most return policy for overseas suppliers selling online at American market places, have three options: a pre -paid international shipping label, a “no return” full reimbursement or an American address for returns.

“That list of an American address opens the most risk of fraud and consumer exploitation,” said Clemens. “That sounds like in this case happened intentionally.”

And it happened in part, because listing an American address-in contrast to offering a pre-paid international return label fraudulent suppliers enables costs to be paid in advance in the case of a necessary return. Plus, overseas sellers can easily lie over the address, as can be seen with the Chinese online seller ad -car seats. Clemens says that bad actor suppliers will often scrape online public databases for addresses, which explains how Nassif and Kay’s were probably chosen randomly – are as they call it the ‘not so lucky’. To reduce the risk, you can pay Data removal services OnlineBut it is unlikely to prevent it permanently.

“Unfortunately I think that American consumers will simply be the victims in this, and there are not many options for a story,” said Clemens. “Online market places will respond to these media attention, I think that can reinforce that. And that is definitely what happens in this case.”

Leaving Nassif and Kay – and some of her neighbors, who are so tired of not even answering the door – just keep the deliveries with “no return” plates …

I just hope that they will no longer be “picked”.

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The Consumer Hotline of 7Oys is a free mediation service for consumers for people in the San Francisco Bay Area. We help individuals with consumer -related problems; We cannot help with matters between companies or cases involving family law, criminal cases, landlord/tenant conflicts, labor issues or medical issues. View our FAQ here. As part of our process to help you, it is necessary that we contact the company / agency that you write about. If you do not want us to contact them, let us know immediately, because this influences our ability to work on your case. Due to the large number of e-mails we receive, you allow 3-5 business days for a response.