Rapid Rail says there will be no service disruptions on the LRT Kelana Jaya line today, in response to media reports of trains being withdrawn from service this morning. The LRT operator says the KJ Line service is operating according to scheduled peak hours and there is no abnormal crowding at the stations and on the trains.
Rapid Rail continues to explain the updates to the out-of-service trains in its social media updates. The company says the updates are part of an effort to be proactive and transparent to ensure commuters are informed of operational adjustments in real time.
It adds that taking trains out of service is a standard operational and safety procedure. Trains may be temporarily taken out of service for minor repairs, including problems with the operation of the air conditioning, or for other systems. This is done to ensure that passenger comfort, safety and service quality are always maintained, Rapid Rail said in a statement.
The public transport operator says that when a train is taken out of service, it will take mitigation measures, such as installing a replacement train if necessary. This ensures that progress on peak frequencies is maintained and that confidence in public transport is not affected. The company emphasizes that transparency in business operations should not be interpreted as disruption of services.
On Wednesday, Transport Minister Anthony Loke ordered an investigation into the LRT Kelana Jaya Line’s poor start to the week, where the service suffered two disruptions on Tuesday.
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