The federal government has promised that Optus “will suffer significant consequences” after several deaths were registered during the three -ferrous zero disturbance of the Telco, with large financial fines probably.
The communication regulator said it was not informed about the malfunction by Optus until hours after it was resolved – and that the company had provided “inaccurate” information.
The Prime Minister, Anthony Albanian, said that Optus’s behavior was “completely unacceptable” and “action” would be taken.
The Minister of Communication, Anika Wells, condemned the company because he “had failed the Australian people”.
“They can expect that they will have significant consequences,” said Wells Monday.
The Optus Chief Executive, Stephen Rue, admitted on Friday that a network -upgrade -which makes people no longer calling zero the previous day -hit up to 600 households in South Australia, West -Australia and the Northern Territory.
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On Sunday it was revealed that the malfunction also hit parts of New South Wales. Welfare checks on affected callers later found two people in South Australia and one in Perth died during failure.
An eight-week-old boy from SA was also one of the death authorities that were initially connected to the fault but the police now believed that the malfunction was “unlikely that he contributed to death”.
Wells criticized Optus for the networking failure and dealing with the crisis by the company. During a press conference with Nerida O’Loughlin, the chairman of the Australian Communications Media Authority (ACMA), Wells promised an extensive research and response.
“We will be taken into account about our response, but there will be consequences for it [Optus] And the broader telecommunications sector. Optus is held responsible for this malfunction. She and all providers have no excuses here, “she said.
“They must now collaborate with the government and ACMA to improve their systems.”
Wells did not respond to what the consequences could follow, but O’Loughlin said that Acma’s powers extended to financial rather than criminal punishments.
O’Loughlin said that ACMA’s investigation would investigate whether Optus had informed customers well about the incident. There were federal requirements that providers had facilities to ensure that emergency calls were connected, she said.
Optus was fined $ 12 million for similar malfunctions in 2023.
“We did not expect that we would be here again so quickly, less than two years after that infringement,” said O’Loughlin Monday.
Wells said that Optus e -mailed her department on Thursday afternoon to advise that 10 calls were made, but then “not” heard anything until 3.40 pm on Friday afternoon “.
Subsequently, the government was told that 100 Triple Zero calls had been hit, with notification shortly thereafter that the issue had grown to 600 calls with different deaths.
O’Loughlin said that Acma was not informed “until the malfunction was resolved” – despite the requirement that stakeholders and supervisors are immediately advised.
Wells suggested that Optus had not implemented his obligations correctly after the previous Triple Nulstoring. The minister said she had pronounced her “incredible disappointment” to Rue.
“Despite the fact that an independent investigation has been done into the disruptions of Triple Zero Calls and what needs to be done, there was at first sight an ineffective implementation of Optus recommendations,” Wells said.
Albanian said in New York City, said the government would let investigations go, but he would be “surprised” if Rue would not consider his position as CEO.
“The behavior of Optus is completely unacceptable – we have made that very clear.
“What we want is to ensure that such a thing should not happen. Optus has obligations about other communication companies and very clear … They do not have the obligations they have not met.”
Rue spoke to reporters on Sunday and said that the company had introduced compulsory escalation processes for when triple zero is reported.
Optus was not aware of the malfunction for emergency calls until he was informed by a customer on Thursday at around 1.30 pm, Rue said.
The update was canceled and the access to Triple Zero was restored after 13 hours.
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