The agencies and brands that trust WP Engine have confidence in our platform and tools, but there’s a secret ingredient that makes all the difference. Our people are the driving force behind our exceptional customer experiences. It is our team that distinguishes WP Engine through customer-oriented actions.
This edition of Meet the Experts highlights a team member who is committed to the growth and health of our agency clients. Chandler Pickettan Agency Account Manager based in Orlando, spends his days helping agencies find the right tools and strategies to achieve their goals.
Say hello to Chandler
Chandler Pickett is an Agency Account Manager at WP Engine. It’s a role that allows him to support agency clients as they scale, trial new products and bring new client sites to our platform.
In addition to his work at agencies, Chandler is a man with many interests. He is a lifelong learner and enjoys acquiring new skills. “To me, knowledge really means power,” he says.
That curiosity is reflected in the diversity of his hobbies. He stays active through sports like golf, basketball and football, but he is just as passionate about sewing, using his Cricut press to design clothes and 3D printing.
He also has a few tricks up his sleeve. Specifically, party tricks. “I can juggle, which is a nice icebreaker at a party,” he jokes.
When he wants to calm down, Chandler tends to pick up a book or turn on a podcast. He lives in Orlando and also enjoys proximity to several local theme parks and beaches.
Chandler’s career journey
Before joining WP Engine, Chandler spent more than eight years in various customer-facing retail management roles. A referral from an employee led him to WP Engine, where he started as a business development representative.
In his current role he still enjoys the customer-facing aspects of the job, but he also spends a large part of his time learning the technical side of our platform.
“I focused on really understanding our products, learning what the best options are for each customer’s specific needs, and knowing the ins and outs of all our solutions,” he explains.
“My primary focus is to help agencies grow on our platform, so I must continue to educate myself if I want to ensure an agency’s success as they continue to need more resources or products that we can provide.”
His love of learning helps him stay ahead of the curve and makes him a valuable resource for agencies looking to bring client sites to market faster than ever before.
“I’ve always loved building things and I want to get the best insight into what my agencies do every day,” he says.
“So I took my real-life construction obsession and brought it into the digital world. When I started building websites and even a video game, it became easier to provide information based on the knowledge I learned over my time here.”
Wise words: Trust grows through transparency
The core of Chandler’s professional philosophy is simple: be direct. He believes that honesty is the only way to build lasting relationships.
“Be direct, don’t add fluff,” he advises. “Being honest is the best thing you can do to help customers, even if it’s not what they want to hear. Once they trust your honesty, a relationship can flourish.”
This commitment to transparency and communication helps Chandler overcome a common hurdle agencies face: only hearing from their hosting provider when there is a problem. He views hosting as a partnership, not a transaction, and wants agencies to feel supported as they invest in their growth on our platform.
“I focus on being proactive, celebrating their growth and engaging with them about all the great work they are creating,” he explains. “For web agencies, hosting is one of the most important relationships they have, so I try to make sure my clients feel like they have a real partner in me.”
Made possible by people
Chandler is just one of many experts at WP Engine who help our customers succeed by building authentic relationships and sharing deep product knowledge.
Interested in joining Chandler and the rest of the global team driving trust online? Discover WP Engine’s current vacancies and discover how you can grow your career with us.
If you’re an agency professional looking for a provider that provides the personalized support you need to succeed, check out our Agency Partner Program to see how WP Engine provides agencies of all sizes with the tools and infrastructure they need to build exceptional client sites quickly.
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