To date, tell us a bit about yourself and your career rodte.
Hi! I have been part of the Godaddy family for almost seven years and I currently serve as a customer happiness, who support both management and the Hub dashboard. Over the years, my responsibilities have been expanded further than these core products to offer general support for various other Godaddy services as part of the HUB team.
I have always enjoyed helping people to solve problems, which first attracted me to customer service. My journey started in technical support, where I quickly discovered how much I like to translate complex technical problems into clear solutions for customers. Over the years I have recorded roles that challenged me to grow, both technically and personally. At Godaddy was a big milestone, because it offered the opportunity to work with talented colleagues and support entrepreneurs in every phase of their journey. Every day brings new challenges, and I think it’s great that no two days ever are the same.
I feel really grateful for this opportunity – the remarkable team with which I work together and the customers that we can support every day make the experience really worth it!
What has been your most important learning experience in the past year?
In the past year I learned the importance of adaptability and continuous learning. With the rapid changes in technology and customer expectations, I realized that staying curious and being open to new approaches is essential. Whether it is about controlling a new tool or refining my communication skills, I have discovered that walking is outside of my comfort zone where the most growth takes place.
However, one of the most valuable learning experiences I had in the past year was part of the Godaddy delegation team in Wordcamp Europe. Although I had been involved in the event for two consecutive years as part of the organizing team, it was a completely different experience this time. I had the opportunity to represent Godaddy at our stand, to make direct contact with attendees and to talk about the products and services that we offer.
It was incredibly insightful to see first -hand how people deal with our tools, hear their feedback in real time and share more about what we do in the Hub and ManagementWP. Employed by the community-personnel gave me a whole new perspective and helped me grow both professionally and personally.
How do you balance technical problem solving with customer communication?
For me, the key is in empathy and clarity. When solving problems, I always try to put myself in the shoes of the customer, to understand how frustrating technical problems can be. I concentrate on explaining each step in a clear and simple way, so that they overwhelm with too much jargon. At the same time, I make it a point to listen actively, so that I can fully understand their needs and worries.
It is really about finding that balance where the customer heard, supported and convinced that I am working on a resolution, while I also stay efficient and focus on solving the problem.
Which aspects of Godaddy’s corporate culture do you appreciate the most?
What I appreciate most about the culture of Godaddy is the true sense of cooperation and support.
It is a place where everyone’s voice matters, and you really feel as part of a larger community – even when you work in different teams or departments.
Together we celebrate victories and tackle challenges as a team that creates a positive, inclusive environment. That kind of culture not only encourages innovation, but also helps you to grow professionally and personally.
What advice would you give to a person who starts in the care department of Godaddy?
My biggest advice is: don’t be afraid to ask questions or to provide help. The culture here is incredibly supportive and everyone really wants to see you thrive. Take the time to really listen to our customers and understand their needs, because every interaction is a chance to create a positive impact.
Be open to feedback, remain curious and embrace every learning moment. The care department is constantly evolving, so having a mentality that is open to growth will bring you far.
And more importantly, bring a positive attitude and your authentic self to work. Your unique perspective is a power, and it is what helps us make contact with customers at a deeper level. Attitude plays an enormous role in how you get challenges and supports others, so lead with kindness, trust and a willingness to learn.
What is your motto or personal mantra?
Well, I have two:
“Treat others as you want to be treated” – For me it is about showing empathy, respect and patience, regardless of the situation. Whether I help a customer to solve a complex problem or work with a colleague, I always try to approach the interaction with kindness and understanding. At the end of the day we all want to feel and supported ourselves, and this mentality helps me to stay grounded and stay in a customer -oriented way.
“Every challenge is an opportunity to grow” – This mantra reminds me of embracing every obstacle as a learning moment. Working for support, there are always new tools, updates or customer scenarios to navigate. Instead of seeing challenges as setbacks, I try to see them as stepping stones for personal and professional development. This mentality helps me to remain resilient, adaptable and continuously curious in a fast -moving environment.
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