Lakewood Racket & Sports Club – General Manager

About us
Lakewood Racquet & Sports Club is a member-owned club dedicated to providing an exceptional experience in tennis, pickleball, fitness and community events. We are looking for an experienced, energetic and strategic General Manager to lead our team, oversee day-to-day operations and work closely with our Board of Directors to ensure the club’s continued growth and success.

The role
The General Manager (GM) is the heart of our club and is responsible for leading operations with energy, enthusiasm and a member-first mentality. The GM creates a welcoming, vibrant culture for both members and staff while ensuring financial health and operational excellence. This role
requires an outgoing, positive leader who thrives on solving challenges, building relationships and continually improving the club experience.

Main responsibilities

• Leadership & Culture
  • Act as the face of the club and engage members daily with energy and enthusiasm.
  • Hire, train, inspire and lead a motivated, service-oriented team with positivity and professionalism.
  • Foster a fun, inclusive and member-focused environment where employees feel supported and valued.
• Problem solving and continuous improvement
  • Anticipate and proactively resolve issues to ensure seamless operation.
  • Continually look for opportunities to improve facilities, programs and services.
  • Implement creative solutions to improve member satisfaction and staff efficiency.
• Member services and engagement
  • Provide a member experience that drives participation, loyalty and referrals.
  • Build strong relationships with members by being approachable, responsive and present.
  • Provide leadership and collaboration with the Head Tennis Professional to promote dynamic tennis programming, tournaments, classes and community events.
• Financial and business activities
  • Manage your budgets responsibly, balancing growth with budget discipline.
  • Identify new revenue opportunities while maintaining exceptional service standards.
  • Support membership growth through marketing, community outreach and retention strategies.
  • Run operational reports and attend meetings as necessary, meeting all reporting requirements, both internal and external.
• Facilities and program oversight
  • Ensure the courts, clubhouse, swimming pool and amenities are maintained to the highest standard and coordinate and evaluate suppliers and contractors as necessary.
  • Optimize scheduling for both member convenience and revenue growth.

Qualifications

• Education: Bachelor’s degree in business administration, hospitality, sports management or related field – OR 5+ years of business management experience in lieu of a degree.
• Experience: 5+ years of management in a club, resort, hospitality or sports facility.
• Skills & Competencies:
  • Background in financial and business management (A/R, A/P, P&L, payroll, QBO reporting).
  • Proficiency in Microsoft Word and Excel.
  • Experience with QuickBooks Online.
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal skills with the ability to work independently and collaboratively.
  • Knowledge of tennis programming and club activities.
  • Technically savvy with experience in club management and planning software (CourtReserve a plus).
  • Experience working with nonprofit organizations and reporting directly to a board of directors or ownership.
  • Outgoing, energetic and positive leadership style with a background in hiring and building strong teams.

Personal qualities
 Charismatic, approachable and genuinely enthusiastic about connecting with people.
 Creative problem solver who sees challenges as opportunities.
 Passion for making the club better for both members and staff.
 High energy with a practical, can-do approach to leadership.
 Must be able to reliably commute to Lakewood, WA or plan to relocate prior to start date
 Mainly day shifts (evening or weekend availability required for social evenings and events to be part of membership).

Compensation and benefits
 70k – 80k DOE
 Healthcare, dental and retirement plan options.
 Free club membership and tennis privileges.
 Professional development and growth opportunities.