How people chatgpt: openi -study | Entrepreneur

Since he was launch In November 2022, Chatgpt changed the way people write e -mails, manage their social media accounts, and Generate code. Now a new report from Chatgpt-Maker OpenAi gives a new insight into how people really use the chatbot.

OpenAi’s researchers published one Study of 64 pages On Monday with the National Bureau of Economic Research (NBER) that almost 80% of all conversations with Chatgpt related to three categories: practical guidance, searching for information and help with writing. The study, which was based on more than one and a half million chatgpt messages sent from May 2024 to July 2025 by 130,000 users, is so far the largest of its kind.

This is what it has found:

Related: Chatgpt’s new update can make PowerPoint presentations and Excel -spreadsheets for you

What are Chatgpt’s demography?

Chatgpt’s demography has changed in the years since the launch.

The percentage of male users has fallen from 80% in the first few months after the fall of the chatbot At the end of 2022 to 48% from June 2025, which means that the primary user base of the chatbot is now mainly feminine.

In the meantime, almost half of all messages sent to the chatbot since the launch was sent by users under the age of 26. Gen Z embraces AI, with a survey conducted by International Workplace Group earlier this year and discovered that almost two-thirds of the Gen-Respondents teached their older colleagues how to use AI.

Openi announced On Tuesday it created another version of Chatgpt for teenagers under the age of 18 who gave priority to Teen Safety.

How do people use chatgpt?

The most common use case was “practical guidance”, which is defined in the report as comprehensive activities, such as tutoring, teaching, advice and coming of creative ideas.

The next most popular category included “the search for information”, which is labeled as looking for information about people, products and current events, such as performing a web search.

The last popular use case included writing tasks that automatically generate e -mails and documents and edit text. Writing was the most common use case at work, with an average of 40% of the work -related messages about chatgpt resulting from writing questions. Most requests asked chatgpt to look at text that the user had already written instead of making something new. In other words, two -thirds of writing messages asked chatgpt to edit, translate, criticize or change text instead of generating new text.

“Writing dominates work -related tasks and emphasizes the unique capacity of chatbots to generate digital outputs compared to traditional search engines,” the study was.

Related: The makers of chatgpt are afraid that we can become emotionally attached to the AI ​​-Bot, which changes ‘social norms’

The study also classified messages in a different way, with the help of three categories based on the type of output where the user was looking: questions, doing or expressing.

“Questions” apply to almost half of all messages sent to the chatbot (49%), which occurs when a user is looking for information about a subject or a solution to a problem. “Doing” refers to tasks where a user wants an output, especially writing activities and applies to 40% of all messages. “Expressing”, which refers to 11% of all messages, happens when a user communicates his views or feelings without asking for information or action.

Based on these classifications, users previously used chatgpt to find answers to questions instead of performing tasks or printing opinions. Chatgpt users who used at work would probably use it to search for information and find information.

“In general, we believe that the search for information and decision support are the most common chatgpt-use cases in most jobs,” is the study.

Related: Does your chatgpt session go for too long? The AI ​​-Bot will now warn you of taking breaks

Despite discussion by tech leaders such as Google CEO Sundar Pichai and Nvidia CEO Jensen Huang, it seems that the coding of the atmosphere is still niche. The study showed that relatively few users were chatgpt to use to cod; Only 4.2% of the messages were related to computer programming, much less than 33% of all work -related conversations with competing Chatbot Claude from Anthropic.

Also only used a small percentage of user chatgpt for company or guidance on social issues. Less than 2% of chatgpt reports were about relationships and personal reflection, according to the study.