It addresses the problem of the “information silo”: employees spend hours searching for answers that already exist in Notion, Google Drive, or Slack. eesel indexes this external data and allows users to ask questions in plain English (for example, “What is our travel policy?”), providing direct, quoted answers without the need for data migration.
Nuclear technology: the ‘oracle’
- Uniform indexing: eesel connects to virtually any SaaS tool (Confluence, Jira, Notion, Google Drive, Intercom) to create a searchable index of business knowledge.
- Privacy-first RAG: Unlike public chatbots that can absorb data, eelel emphasizes privacy. It acts as a processing layer; it retrieves the relevant snippet from your private documents and uses an LLM to construct a response. It is explicitly stated that customer data is not used to train public models.
- Platform-agnostic: The AI lives where the user works. It functions as a Slack Bot, a Microsoft Teams app, or a browser extension, so employees don’t have to log into a separate portal to find answers.
- Public-facing agent: In addition to internal use, eelel can be deployed as a customer support widget (“Live Chat AI”) on a company website, answering customer questions based on public help centers or specific internal documents.
Company profile
- Founder: Amogh Sarda (CEO).
- Headquarters: Remote-first (roots in Europe and Australia).
- Financing: Backed by AirTree Ventures (Pre-Seed/Seed rounds).
- Traction: The original browser extension has over 100,000 users and provides a huge distribution channel for their new AI products.
Main usage scenarios
- Internal helpdesk: Instead of pinging HR or IT, employees ask the eesel Slack bot questions like “How do I configure the VPN?” and receive a guide directly from the IT wiki.
- Deflection support: For customer support teams, eelel crafts responses to incoming tickets by reading the history of previously resolved tickets and help articles, reducing response times.
- On board: New employees can independently learn about company culture, acronyms and processes by interrogating the ‘Oracle’ instead of constantly interrupting their managers.
Why it matters
As companies use more SaaS tools (100+ on average per company), knowledge becomes fragmented. eesel solves the ‘Knowledge Management’ crisis not by forcing everyone to use a new wiki, but by adding a layer of intelligence on top of the tools they already use. It represents the shift from search (finding a document) to synthesis (getting an answer).
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