The training room changes and does not go back. In this episode I sat down with Phil Friedman, the founder and CEO of CGS Inc., to investigate how AI, Avatars and compelling simulations rewrite the Playbook about work platform training. With more than four decades at the helm of CGS – a company that he has completely rebuilt after he has emigrated to the US – Phil brings a perspective formed by both technological evolution and global business experience.
The heart of our conversation was aimed at Cicero, the AI-driven platform of CGS that combines artificial intelligence with extensive reality to create dynamic, real-time role play simulations. Far from just another e-learning tool, Cicero tackles one of the largest blind spots today in the development of the workforce: Soft Skills. From objection treatment in the sale of medical devices to training of stewardess and fast food onboarding, the platform is used to scale training faster, cheaper and more effectively than traditional classrooms or online methods could ever.
What really stood out was how Phil regards this as a moment of acceleration instead of disruption. AI is not there to replace or eliminate human trainers; It is a tool that can deepen learning and speed up how people can acquire both interpersonal and work -specific skills. In a world where young employees feel more at ease with gaming engines than whiteboards, the compelling, responsive nature of AI-driven simulations offers a natural fit.
Phil shared fascinating stories from industries such as health care, aviation and fast food, where training time has been reduced from months to days. But more than the statistics, it is the idea that training can now adapt in real time, simulate unpredictable human behavior and immediately give meaningful feedback that points to where we are going.
If AI and XR technologies come together, what does this mean if every employee can have a personalized, just-in-time coach within reach?
Useful links
Subscribe to the Tech Talks Daily Podcast
#CGS #invents #workplace #training #AIdriven #role #play