Symbl.ai, founded in 2018 by Surbhi Rathore and Toshish Jawale, was a startup in Seattle, specialized in real-time AI solutions for analyzing speech, video and text interviews. In May 2025, Invoca, a leader in AI-driven income version platforms, acquired Symbl.Ai to improve its conversation intelligence options.
What does Symbl.ai do?
Symbl.AI developed AI models and tools that are designed to understand and generate human-like conversations through different channels. Their platform enabled companies to build real-time AI agents, to orchestrate multimodal experiences and derive analyzes from speech, video and chat interactions on a scale.
Main possibilities
- Specialized AI models: Symbl.ai’s own Large Language Model (LLM), Nebula, was only trained on human dialogue, which allowed it to understand and generate and generate about voice and text channels in real-time.
- Multi-agent platform: The platform was able to make and deployment of interconnected AI agents to work together to resolve complex communication challenges in specific business contexts.
- Real-time AI experiences: SYMBL.AI offered dynamic and post-call AI experiences, including proactive coaching and intelligent pushes, about speech, video and chat, tailored to specific customer experience work flows.
- Unified Conversation Intelligence: The platform automatically transformed unstructured speech and text into structured insights, measuring performance, sentiment and trends about any interaction to stimulate better results and compliance.
- Developer -friendly tools: SYMBL.AI offered low code APIs and SDKs, allowing developers to build live experiences, such as speech bots or live assist functions for specific roles within their products and workflows.
- Integration options: The platform that is integrated with various CRM platforms such as Salesforce and Hubspot, BI platforms, virtual meeting platforms and data stores, which makes seamless inclusion of conversation insights in existing business systems.
- Provided user interfaces: SYMBL.AI provides pre -built user interfaces, such as the Insights UI, to facilitate the visualization and analysis of conversation data, to improve the user experience and decision -making processes.
Why it stands out
Symbl.ai’s focus on real-time, empathetic understanding of human conversations through multiple channels distinguishes it in the AI Conversation Intelligence space. The specialized LLM, Nebula and Multi-Agent platform enabled companies to use interconnected AI agents who are able to tackle complex communication challenges, making an extensive solution for improving customer interactions.
Quick facts
- Set up: 2018
- Headquarters: Seattle, Washington
- Website: Symbl.ai
- LinkedIn: Symbiltotes
- Acquired by Invoca: May 28, 2025
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