The hectic pace of agentic AI development and a goal to create an entity that is well ready to tackle the unknown in a dynamic technology world is the catalyst behind the Capgemini-WNS deal, Keshav Murugesh, group CEO of NYSE-LISTED WNS said in An exclusive chat with line. WNS did not want to sell, and the deal was created as an “unsolicited” offer, he added.
As CEOs, we took the balance from where the market went and found that the combination of technology and operations could equip us to better tackle where the market is going in the long term, the CEO noted. Although people can continue to grow in the near future, there is now a need for a combination to tackle what things can look like in the next five years, he added. “We wanted to ensure that our stakeholders are well cared for in an era of Agentic Ai, and what create, we call intelligent operations.”
Handling at the end of the year
By going by the approval by the regulatory authorities and other processes, the deal is expected to be closed by the end of the year and until then it is usually for WNS cases.
Mulegesh comments on whether the deal indicates the end of Pure-Play BPM companies, and quickly notes that almost 70 percent of the sector is still a white space. “In the near future, the ability to be high on a stand -alone basis remains high … But we don’t know what we don’t know,” he adds, and says that the ability of companies to “look around corners” is limited as AI grows.
Murugesh emphasized the acquisition track record of Capgemini and their ability to “attract, attract and create leaders” of taken over entities as factors that encouraged WNS. “Of course the prices and the premium on the transaction is very strong; the combination and the structure will jump the competition,” he added.
On agent AI
Asked if WNS could not have made the transition to the new Agentic AI world alone, the CEO said they have already invested for it, but the required scale is very high. “We made great progress if you looked at the last two quarters of a minute, as well as the guidance we have given for the whole year,” he adds. The turnover of WNS has grown by an average of 9 percent (CC terms) in the last 3 tax years and amounted to $ 1.2 billion in tax 2025.
Will this deal stimulate more consolidation in the BPM room? “I think we are pioneers in terms of making a new model; let’s wait,” says the CEO.
When asked for his lessons as director with a reputation as a Turnaround specialist, Murugesh notes that he never considers anything for granted. “Sometimes when you do it extremely well and when the market expects the least, that is the time to reinvent yourself,” he notes, also the deal with that comment.
Published on July 11, 2025
#Merger #technology #operations #needed #tackle #agentic #WNS #CEO #Keshav #Murugesh