Marks and Spencer have published an update for customers with gift vouchers after the cyber attack.
Customers went to social media to share their dissatisfaction with the latest update of the retailer.
It is because the current chaos have left dozens of M&S shoppers who cannot use their gift vouchers.
Nevertheless, the retail giant in the first instance told customers that they will not be expanded of the expiry dates on vouchers due to end.
A customer went to X and begged: “My vouchers expire at the end of this month, but I can’t use them. Can I extend them?”
But M&S replied: “Unfortunately we are unable to expand vouchers.”
They seemed to mitigate later and agreed to “check” the customers on behalf of the customers.
Last month, shoppers also said they had hit a brick wall.
A few revealed on the Moneyaving Expert Forum that they have saved vouchers from their M&S credit card for months to hear that they should now use them or they have to lose completely.
The customer placed: “We contacted M&S customer support that said, if we did not use the vouchers on their expiry date, it was difficult.
“The only option we have is to spend them on something that we don’t really need.”
They added that M&S stores are not even able to place orders, which means that customers cannot just come in and also buy larger items.
Even the staff are reportedly unable to order the stock, with fears some branches can hit completely without essences.
Some Stores even have BAn stripped of staples such as bananas and Colin de Rups CakesAnd popular meal offers were drawn into smaller branches
A MSE forum ambassador said: “Given the number of people who can influence this, perhaps thousands as you suggest, I would expect M&S to extend the end date for this.”
While another shopper rumbled: “The least they could do is extend the date.”
M&S Credit card reward vouchers are valid for 17 months, while shoppers with gift vouchers have 24 months after the last transaction to spend them.
When the Sun contacted M&S, the affected customers advised to contact us but did not confirm whether it would offer extensions on a case-by-case basis.
A spokesperson for the M&S said: “Most M&S credit card customers redeem their reward vouchers in stores, and they can continue to do this.
“If customers cannot cash in in the store for whatever reason, and their vouchers have to end quickly, we would ask them to contact us so that we can support them.”
In the meantime, the attack is still causing a massacre on the company.
M&S was forced to attract online orders, birthday benefits were suspended and sparks offers were frozen.
The store has now confirmed that some Freebies, such as birthday cookies, will eventually still be honored.
But when it comes to reward vouchers – an advantage that many customers save to use for larger purchases – the answer is so far a hard no.
The cyber attack, which started during the Easter weekend, is one of the worst in years to hit the main street.
It has forced M&S to stop online orders and triggered widespread disruption, including a profit of £ 300 million.
Customer information was also swallowed up during the infringement, with security experts who now blame “spread spin” – a notorious cyber gang thought he was behind the chaos.
Online shopping is still out of operation and is expected to remain fragmentary until at least July, with fashion, home and beauty sals that takes mistreatment.
Timeline of the attack
- Saturday, April 19: First reports appear on social media of problems with contactless payments and click-and-collection services at M&S stores in the United Kingdom. Customers experience problems with collecting online purchases and returning articles due to system problems.
- Monday, April 21: Problems with contactless payments and click-and-collect continue to exist. M&S officially recognizes the “cyber incident” in a statement to the London Stock Exchange. CEO Stuart Machin apologizes for the disruption and confirms “small, temporary changes” to store activities. M&S reports the National Cyber Security Center (NCSC) and the Information Commissioner’s Office (ICO) and involves external cyber security experts.
- Tuesday, April 22: Disruptions continue. M&S takes on further systems offline as part of “Proactive Management”.
- Wednesday, April 23: Despite earlier claims from customer -oriented systems that return to normal, M&S continues to adjust the activities to maintain security. Contactless payments are initially recovered, but other services, including click-and-collect, will remain affected.
- Thursday, April 24: Contactless payments and click-and-collect services are still not available. Reports surface that suggest the attackers that may have access to data in February.
- Friday, April 25: M&S suspends all online and app orders in the UK and Ireland for clothing and food, although customers can still browse through products. This decision leads to a decrease of 5% in the share price of M&S.
- Monday, April 28: M&S is still unable to process online orders. About 200 employees of the office in the main distribution center are told to stay at home.
- Tuesday, April 29: Information suggests that the Hackergroep is probably behind the attack. Shoppers spot empty shelves in selected stores.
- Tuesday 13 May: M&S revealed that some customer information was stolen.
- Wednesday 21 May: The retailer said that the disruption of the attack is expected to continue until July.
In the meantime, M&S is not the only store that is confronted with cyber problems.
Co-op was forced to close part of his IT system after being confronted with a hacking attempt.
It confirmed that it had “taken proactive steps to keep our systems safe”.
It was later revealed that the personal details of a “considerable number” of his 6.2 million customers and former members were stolen.
The details contain names, contact details and birth dates.
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However, the retailer insured customers that passwords, credit card details and transaction information have not been endangered.
Full services will resume on May 14, after the reactivation of its online ordering system.
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