Late train? It would not be novelty of this time … now, because facilitate the request for reimbursement and compensation, TRENITALIA it has made Also available on the app and on the Smart Restund website. It is one instrument developed in collaboration with Trrakti, the winning startup of the Open Italy Elis program, that This allows you to do the verification and validation process of compensation – requests requests much faster And compensation.
In this way it is possible to simplify all steps that Trenitalia customers must take to be able to request a refund or compensation E So get the amount due faster. Smart reimbursement was previously only available via Smart Care (real -time information service on the circulation of Trenitalia trains) and last September allowed to manage more than 200 thousand requests, with an average resolution of approximately 25 seconds. Now Smart Restunde arrives in the Trenitalia app and its website.
How does it work? How do you apply for a reimbursement?
Using this new tool for applying for reimbursement and compensation It’s very simple. Just go from the app to the “Info and Assistance” section and then select “Info -return payments”. Of the web, however, just access to the Page dedicated to the Smart Restund -Service. As an alternative, just follow the training as soon as you receive the smart care message or e -mail that will be sent to the customer in the event of a delay, cancellation and strike.
Regardless of the beginning, the customer will have to Enter your e-mail address e, After receiving the OTP codeAuthentic and continue with the reimbursement/compensation request and then obtain the amount due in a practically direct manner.
The quantities of reimbursements
Trenitalia remembers that in the case of Delay between 60 and 119 minutes, from arrows and intercitiesThere is one Reimbursement of 25% of the ticket pricewhile before me Delays of at least 120 minutesL ‘Compensation increases to 50% of the ticket price. And in the case of strike? The customer has Right to full reimbursement of the unused ticketIf he decides not to travel.
It can at the same time manage a large number of requests
Smart repayment used Advanced technologies such as smart contract and blockchain and is specifically designed to be able to do that Manage a large number of requests at the same time. In this way, even in the case of certain events that can lead to a massive request for reimbursements, the compensation is still paid in very limited times and in full transparency, because the progress of each practice is traced on a non -modified and public way on the customer’s private dashboard. He has spoken about this important novelty in this way Gianpiero StrisciuglioCEO and general director of Trenitalia:
The introduction of smart refunds on the Trenitalia apps and site is a concrete example of the company’s dedication to offer increasingly efficient, fast and practical solutions for our passengers. Technological innovation plays a fundamental role in this path, because it not only enables us to accelerate the repayment process, but also to make it even safer and more transparent.
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